Do you have a grievance?

We welcome your feedback.

We are committed to fair and ethical business conduct. We encourage lodging grievances in writing through a letter, email (grievance@momentumcredit.co.ke) or through this platform. Grievances may also be lodged via telephone through the Call Center or verbally in any of our branches. Your grievance will be actioned promptly and thoroughly giving you a full response within five working days.

Full name

Phone number

Please, describe the event/circumstance leading to grievance:

Please, provide a detailed account of occurrence (please include names of persons involved, if possible)*

Has any corrective action been taken to address the grievance?

What is the proposed corrective action to address the grievance?

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